Terms & Conditions

A legal disclaimer

Last updated: 23/02/2026

These Terms & Conditions govern your use of www.luminoglassware.co.uk and the purchase of products from Lumino Glassware. By accessing this website or placing an order, you agree to be bound by these terms.

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1. Company Information

Lumino Glassware Ltd

Email: info@luminoglassware.co.uk

Website: www.luminoglassware.co.uk

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2. Use of This Website

By using this website, you confirm that:

    •    You are at least 18 years old

    •    You are legally capable of entering into binding contracts

    •    You will not use the website for unlawful purposes

We reserve the right to suspend or terminate access if these terms are breached.

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3. Product Information

We aim to ensure all product descriptions, images, and prices are accurate. However:

    •    Colours may vary slightly due to screen settings.

    •    Measurements may have minor tolerances.

    •    We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

All products are subject to availability.

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4. Orders & Acceptance

When you place an order:

    •    You will receive an order confirmation email.

    •    This does not constitute acceptance of your order.

    •    A contract is formed only when your order is dispatched.

We reserve the right to cancel or refuse any order, including for suspected fraud, pricing errors, or stock issues.

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5. Pricing & Payment

All prices are displayed in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be received in full before goods are dispatched.

Accepted payment methods will be displayed at checkout.

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6. Delivery

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by:

    •    Courier services

    •    Customs or import controls

    •    Force majeure events

Risk in goods passes to the customer upon delivery.

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7. Returns & Refunds

Please refer to our separate Refund & Returns Policy for full details.

Key points:

    •    Consumer customers have 14 days to cancel under UK regulations.

    •    Returns must be arranged by the customer at their own cost.

    •    Businesses may contact us directly to arrange exchange and collection (subject to approval).

    •    We reserve the right to apply restocking or handling fees for B2B returns.

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8. Business (B2B) Orders

Orders placed by businesses are not automatically covered by consumer cancellation rights.

B2B returns, exchanges, or collections must be agreed in writing.

Lumino Glassware reserves the right to:

    •    Decline return requests

    •    Apply restocking charges

    •    Deduct collection or damage costs

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9. Limitation of Liability

Nothing in these terms excludes liability for:

    •    Death or personal injury caused by negligence

    •    Fraud or fraudulent misrepresentation

    •    Any liability that cannot be excluded under UK law

To the fullest extent permitted by law, Lumino Glassware shall not be liable for:

    •    Indirect or consequential losses

    •    Loss of profit, business, or revenue

    •    Damage arising from misuse of products

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10. Intellectual Property

All content on this website, including:

    •    Logos

    •    Images

    •    Text

    •    Designs

    •    Product photography

is the property of Lumino Glassware and may not be copied, reproduced, or distributed without written permission.

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11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

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12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.