Shipping Policy

Last updated: 17/02/2026

 

At Lumino Glassware, we aim to deliver your order safely and efficiently. Please review our shipping terms below.

 

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1. Order Processing

    •    Orders are processed within 1–3 working days (excluding weekends and bank holidays).

    •    During peak periods, processing times may be extended.

    •    You will receive a confirmation email once your order has been dispatched.

 

We reserve the right to delay dispatch in the event of stock discrepancies, payment verification, or unforeseen circumstances.

 

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2. Delivery Locations

 

We currently deliver within:

    •    United Kingdom

 

For international or trade shipping enquiries, please contact us directly at:

📧 Info@luminoglassware.co.uk

 

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3. Shipping Costs

 

Shipping costs are calculated at checkout based on:

    •    Order size

    •    Weight

    •    Delivery location

 

All shipping fees are clearly displayed before payment.

 

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4. Delivery Times

 

Estimated delivery times after dispatch:

    •    Standard UK Delivery: 2–5 working days

    •    Express (if available): 1–2 working days

 

Delivery times are estimates only and are not guaranteed.

 

We are not responsible for delays caused by:

    •    Courier companies

    •    Incorrect delivery information provided by the customer

    •    Severe weather or force majeure events

 

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5. Risk & Responsibility

 

Risk in goods passes to the customer upon delivery.

 

If goods are left in a safe place at your request, responsibility transfers once delivery is confirmed by the courier.

 

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6. Damaged Deliveries

 

If your order arrives damaged:

    •    You must notify us within 48 hours of delivery

    •    Provide clear photographs of the damaged items and packaging

    •    Retain all packaging materials

 

Failure to notify us within this timeframe may affect your claim.

 

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7. Failed Deliveries

 

If a delivery attempt fails due to incorrect address details or missed delivery:

    •    Re-delivery charges may apply

    •    Additional shipping costs must be paid before re-dispatch

 

We are not responsible for losses resulting from incorrect information supplied at checkout.

 

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8. Business (B2B) Shipping

 

For business customers:

    •    Pallet or bulk deliveries may require scheduled time slots.

    •    Delivery may be kerbside only unless otherwise agreed.

    •    Collection or exchange arrangements must be agreed in writing.

 

Any special delivery requirements must be communicated before dispatch.