Privacy Policy

Last Updated: 17/02/2026

 

Lumino Glassware Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website: www.luminoglassware.co.uk.

 

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1. Information We Collect

 

We may collect and process the following data:

    •    Name, address, email address, and phone number

    •    Billing and delivery information

    •    Payment details (processed securely by third-party providers)

    •    Order history and preferences

    •    IP address, browser type, and website usage data

 

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2. How We Use Your Information

 

We use your information to:

    •    Process and deliver your orders

    •    Manage your account

    •    Communicate with you about your purchases

    •    Improve our website and services

    •    Send promotional emails (only if you opt in)

    •    Comply with legal obligations

 

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3. Legal Basis for Processing

 

We process your data under the following legal bases:

    •    Performance of a contract

    •    Legal obligation

    •    Legitimate business interests

    •    Your consent (where applicable)

 

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4. Sharing Your Information

 

We may share your data with trusted third parties, including:

    •    Payment providers

    •    Delivery and courier services

    •    Website hosting and IT providers

    •    Accounting and legal advisors

 

We never sell your personal data.

 

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5. Data Security

 

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

 

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6. Data Retention

 

We only keep your personal data for as long as necessary to fulfil legal, accounting, and business requirements.

 

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7. Your Rights

 

Under UK GDPR, you have the right to:

    •    Access your personal data

    •    Correct inaccurate data

    •    Request deletion of your data

    •    Restrict or object to processing

    •    Withdraw consent

    •    Data portability

 

To exercise these rights, contact us using the details below.

 

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8. Cookies

 

We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

 

For more information, please see our Cookie Policy.

 

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9. Third-Party Links

 

Our website may contain links to external websites. We are not responsible for their privacy practices.

 

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10. Contact Us

 

If you have any questions about this Privacy Policy, please contact:

 

Lumino Glassware Ltd

Address: 21 Lindhurst Lane, NG18 4JE, United Kingdom

Email: info@luminoglassware.co.uk

 

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11. Changes to This Policy

 

We may update this policy from time to time. Any changes will be posted on this page.